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activation lock

I bought my son a refurbished iPad and I had to restore it because he didn't use it for a bit and forgot the pin. When I restored it, we now cannot access it because my son's account was not the original iCloud account. Anyone know a solution to this?

iPad Pro 10.5-inch, Wi-Fi

Posted on Aug 11, 2021 4:42 PM

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Question marked as Top-ranking reply

Posted on Aug 11, 2021 6:45 PM

Without the Apple ID and Password of yhe original user who set up the iPad, you will never be able to get around the Activation Lock. Activation Lock is a theft prevention feature. We can't help and Apple will not since you can't produce the original receipt.

How to remove Activation Lock - Apple Support

1 reply

activation lock

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