MacOS Mojave - Apple Mail wasting bandwidth moving phantom messages and drafts

Apple Mail is consuming bandwidth I can't spare, while "saving" an ever growing number of Drafts that don't exist. No Drafts on my Mac, in Web mail, or anywhere else. No iCloud, no Dropbox, no other machines online, just one iPhone on network (that shows no activity) - no reason Mail.app should be using so much bandwidth that I have to quit Mail to use the internet.


IMAP account with AT&T via Ethernet (no WiFi), Mail says it is "saving" 3.6MB/172 Drafts, "moving" 12 messages, using 111KB/s with no progress/change. Draft, Junk and Trash folders are all empty on Mac and on ATT server, nothing to move/save, Mail set to check manually, draw should be zero, no?


Any way to stop Mail's unnecessary activity? An update or fix? It's out of control!

Any suggestions welcome, thank you.


OS 10.14.6, Safari 14.1.2. Mail 12.4



Posted on Aug 11, 2021 7:41 PM

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Posted on Aug 12, 2021 10:15 AM

Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Drafts Mailbox set to?

Setting it to an On My Mac Drafts box generally cures it if you don't need Drafts sent to other devices.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

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Aug 12, 2021 10:15 AM in response to Motorcycle Michael

Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Drafts Mailbox set to?

Setting it to an On My Mac Drafts box generally cures it if you don't need Drafts sent to other devices.


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

Aug 12, 2021 2:14 PM in response to Motorcycle Michael

There's not a huge eMail stuck in the Outbox is there?


In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the exact message?

 

Then click the Show Details button & Check again.


Quit mail.


Finder>Go>Go to Folder, copy & Paste:

 ~/Library/Containers/com.apple.mail


Highlight all the contents.

Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.


You can close the Finder window.

The next step will be to restart the Mac and test

Aug 13, 2021 5:21 PM in response to BDAqua

Best guess was some part of the Mail.app went rogue, but that's only a guess. New Admin acc't solved it (with new Mail), but migrating all into a new OS did not. Swapping years of stuff between Admins is not much fun; I suspect replacing the Mail.app would have solved it, too, if the app had been available. At least I got some housekeeping done along the way.


Used new Mail.app to import all "On My Mac" boxes, so the problem wasn't lurking in there. Network activity is back to normal. Hope it stays that way.


Thank you for your patience, suggestions, knowledge and assistance, BD. Wish I had a better answer for you.




Aug 12, 2021 5:15 PM in response to Motorcycle Michael

There is also free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

<script src="https://pastebin.com/embed_js/KuvnghqA"></script>


The important part of the above is between the quote marks...


https://pastebin.com/embed_js/KuvnghqA


If you have problems with pastebin... Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Aug 12, 2021 1:40 PM in response to BDAqua

Good to hear from you again BD, thank you for picking up my post!


I’ve swapped Drafts (and others) back and forth between On My Mac and ATT a few times with no change, but I just set it back to OMM as you suggested. Rebuilding boxes (when available) doesn’t seem to change anything. Only one account, IMAP, only one machine online via Ethernet.


Booted in SafeMode, my network monitor is MIA (naturally), but I have Activity Monitor > Network open. At top of list is Mail, and I’m watching Sent Bytes tick up from 7MB to 10MB to 28MB to 30MB in 3MB increments, with no end in sight. Just passed 64MB and counting. Sent Packets also counting up, past 25,000, past 30,000…. Rec’d is relatively static.


All I did was open Mail (in SafeMode). Bottom of Mail window is stuck on “Saving 1 of 172 Drafts - 3.6MB”


Network Activity dropped to below 50MB (when I wasn't looking), now counting up again in 2-3MB increments. 60MB, 70MB… Sent Packets now passing 50,000 (no apparent decline there).

Graph at bottom of Activity Monitor shows packets in ~ 40,000 @ 30/sec, packets out ~ 56,000 @ 45/sec.


Quitting Mail hangs for too long….


Relaunch, Sent Bytes counting up again from 3MB, Packets from ?K, past 48MB and 12,000 in no time.

Mail’s IMAP log file is 6.2GB - sorry I looked….


Mail on the iPhone is normal. Would axe entire Mail.app and start over, if I could replace it. It’s all but unusable at this point. Worse, it drags down bandwidth when open, to the point that a simple post to a discussion group times out. (Normal = 2.5M at best - but, hey, I know a guy who's still on dialup ;-)


Restart, setting boxes back to ATT, as soon as I quit Mail.app, network activity drops from 8K/sec to zero. Will be deleting that gargantuan log file next. Can't even open Mail until I can get it under control....

Aug 12, 2021 6:46 PM in response to BDAqua

EtreCheck report turned up nothing we don't already know - found some ancient Adobe Switchboard file running from <private> that is gone now, no other surprises. Glad to see it's no longer free; version I have (5.1) requires purchase to unlock detailed reports (so I can't burden you with those), but its basic functions are still quite informative. FWIW, I spend a lot of time removing junk from other peoples' Macs and keep mine pretty clean. Reed's MalwareBytes went commercial when he sold it, think it's primarily a browser tool. That I don't have.


Can't discuss machine here (!) other than OS. Installed the latest Mojave update (after backup), but had to use cellular to do it. Downloading via Software Update on computer timed-out 6 times before I found Mail.app issue.


Deleting the 6.2GB Mail log file appears to have been harmless (was in same Data folder we replaced).

Anything from Terminal that might shed some light?


Might create a new Admin acc't and see if I can make new email with same address. Otherwise, replace the whole OS? Groping in the dark here. Really appreciate your wisdom and help BD.






Aug 12, 2021 7:42 PM in response to BDAqua

Yup, that did it. Even got your message while on new email acc't. Wow, what difference! Question now is, will problem import to a new OS with everything else? Standby...


Wish we could (openly) discuss specs, but you probably know by now, huh. One odd effect since hotrodding the MacBeast here comes from logging into sites like PayPal, eBay, etc: Without fail, I get the "new device detected" message. Every time.


No wiser re the Mail.app issue (haven't seen any other reports, either), but of any/all help available, you'd be the one to take it on. You have ALL my respect for what you accomplish here. Will get on with new drive/OS and report back.


1,000 thanks, again, BD


Aug 12, 2021 4:51 PM in response to BDAqua

No Outbox (nothing pending), Connection Doctor is green x2 (eventually).


Clicking the Show Details button produces a seemingly endless scrolling list of gibberish. Scrolling, scrolling, got to the bottom of it and took screen shot as fast as I could (below). You can tell by size of scrollBar that there’s a whole lot more above that. Almost expected screen shot to have motion blur.


Activity window is typical - two empty progress bars - shown here over bottom of Activity Monitor window while in SafeMode doing nothing (I think).




Found "New Folder with Selection" option in the File Menu.

So now I have “New Folder With Items” containing plist and Data folder.

Data folder is from June of 2020.

The Container.plist file has a created/modified date from just three days ago with 600 lines of gibberish:



After restart, I now have new Container.plist with same 600 lines as above, a new Data folder with same aliases as old one.

New aliases are folder icons, old ones were generic dog-eared icons - only change I can see.

Old files still present within “New Folder With Items.”


Mail is behaving the same, still saving 1 of 172 drafts, moving 1 of 12 Messages w/o progress, hogging bandwidth as before.

Same wildly scrolling gibberish in Connection Doctor > Show Details. No change. Russians? NSA? Why me?? @#%$&!!

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MacOS Mojave - Apple Mail wasting bandwidth moving phantom messages and drafts

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