6 Replies Latest reply: Aug 24, 2010 10:56 AM by jkh16
jkh16 Level 1 Level 1
Hello, my iPod freezes everytime i try to restore. This all started about 2 weeks ago when i tried to update it to the newest version... it wouldnt download and then when i unhooked my iPod from the computer it froze with the apple "homescreen" where the screen is black with the silver apple in the middle. Then it died after awhile. then i hooked it up to my iHome to charge and it charges then when i take it off it stays frozen on the USB cord with an arrow to the earth.... if anyone needs more info. just ask... i really would love help on this. Thanks!... does anyone else have this problem?

Message was edited by: jkh16

Dell, Windows 7
  • Lunatikz Level 1 Level 1
    HI I am having a simular problem. Just restored my ipod touch the other day. When I connect the usb to labtop and ipod touch I get a silver apple and with a circular thinking icon... then it turns to the red drained battery and I have had it charged for a whole day already ?? Would u happen to know what is causing this problem ?? Any feedback would help...thanks
  • Ingo2711 Level 7 Level 7
    Welcome to the discussions,
    did you already try to connect in recovery mode? http://support.apple.com/kb/HT1808
    If this does not work, try to delete the ipod software file located in C:\Documents and Settings\username\Application Data\Apple Computer\iTunes\iPhone Software Updates to make iTunes download a new copy when you connect in recovery mode. Maybe the file stored on your PC is damaged.
  • jkh16 Level 1 Level 1
    Yes Ingo2711 i did try the support page nothing seems to work or i am all updated to the specifications.... but thanks for the file info... idk if i should do that because then all my families iPod software info would also be deleted? Thanks
  • jkh16 Level 1 Level 1
    Well now the restoring loading bar gets to about 25% and then quits so i unplug my iPod and then the bar loads all the way and another window pops up saying Restoring error (14).... so if anyone could help with that.... that would be greatly appreciated!
  • Ingo2711 Level 7 Level 7
    Did you check your security software settings? The ipod needs to contact Apple during the restore process: http://support.apple.com/kb/TS3125
    Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
    Perform USB isolation troubleshooting, including a different USB port directly on the computer.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock connector cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.

    copied from: http://support.apple.com/kb/TS1275
  • jkh16 Level 1 Level 1
    Is it true restoring may take up to 3 days?