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I purchased an iPad Pro on Aug 9 together with extended AppleCare. I subsequently returned it (to Bestbuy) because It had a scratch/crack across the entire screen. Bestbuy was able to credit my purchase price, replace the iPad, and charge me again for the replacement. The problem I have is getting the extended warranty transferred to the new iPad. I have my sales receipt and all serial numbers. Can you help me?
iPad Pro 11-inch Wi-Fi
First I'd just see if it was done automatically.
Check Your Service and Support Coverage by clicking here --> https://checkcoverage.apple.com/
Transfer your AppleCare plan - Apple Support
Click on this link to read how to 'Update your proof of purchase' --> https://support.apple.com/HT202703
To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.
Here’s what you need when you call:
- Your AppleCare agreement number
- The device serial number
- Your sales receipt
I recently had an iPad Pro replaced under Applecare - it was done at an Apple store and Apple automatically transferred the plan to the new serial number.
However, since you are dealing with Best Buy and they handled it as a "return" with a credit and new charge, it most likely will not happen automatically. You best (first) deal with Best Buy since that is where you got it. They should have addressed it when you returned the item. If they won't/can't, then you may have to cancel the Applecare on the returned item and buy it again for the new one.
I went through about 4 people and finally was transferred to an AppleCare #. I am waiting for that to kick in. Best Buy's recommendation to me was wait 48 hours then return to the store (2 hour round trip). Hopefully, this will get fixed otherwise I will own extended AppleCare for a (broken) iPad I no longer own.
I didn't mean to imply the term "stuck". I am concerned that, what I paid for won't end up on the correct iPad and remain on the defective unit I returned. Still waiting for some indication on the new iPad that the extended coverage got transferred.
You may not get an notification on your new iPad when the
extended coverage is transferred.
You can use the link Limnos provided in his first response to
see if the extended coverage is transferred. If not when you
first try, keep checking while waiting the 48 hours Best Buy
suggested; certainly easier to do yourself at home than take the
round trip.
Here is the link for you again to check your coverage:
Check Your Service and Support Coverage by clicking here --> https://checkcoverage.apple.com/
You won't get stuck with the plan. You can always:
Click on this link to learn how to cancel your AppleCare plan, or change the payment method --> https://support.apple.com/HT202704
Transfer of AppleCare after item replacement
