The backup kept freezing and was taking hours to upload even just a few videos. I had to leave for a trip and needed more room on my phone than what I would get by deleting what I could. I didn’t have time. I even went as far as to buy a new phone to use so that I wouldn't risk losing everything from my phone until I got back and could figure it out. And when I tried to open my phone two months later it wouldn’t accept my passcode which was correct and then disabled my phone with the only
option being to plug it into iTunes and reset it. I just find it very wrong and can’t believe there is no help outside of that. I have proof that this is my phone from the receipt to past iCloud backups I was able to do. I don’t understand how Apple does not have another way to help you with this.