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HBO Max video is blank

While playing HBO Max on my MB Air, video is blank/black but audio is fine.


MacBook Air 13″, 11.4

Posted on Aug 13, 2021 11:56 AM

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Question marked as Best reply

Posted on Aug 14, 2021 11:54 AM

Hi mak310,


It seems you're having some issues with HBO Max playing on your Mac and we can help.


Do you have your Mac connected to any external displays or other accessories? Try unplugging those and testing again.


Also try starting to safe mode to see if that solve the issue:

How to use safe mode on your Mac


Does HBO Max work then?


You can also review the HBO Max requirements page here:

You can stream HBO Max on iPhone or iPad, Amazon Fire devices, Android phone or tablet, Android TV, Apple TV, PlayStation, Roku, Samsung TV, the Xbox, and Xfinity F1 and Flex.


Let us know what happens.


Thanks for using the Apple Support Communities.

1 reply
Question marked as Best reply

Aug 14, 2021 11:54 AM in response to mak310

Hi mak310,


It seems you're having some issues with HBO Max playing on your Mac and we can help.


Do you have your Mac connected to any external displays or other accessories? Try unplugging those and testing again.


Also try starting to safe mode to see if that solve the issue:

How to use safe mode on your Mac


Does HBO Max work then?


You can also review the HBO Max requirements page here:

You can stream HBO Max on iPhone or iPad, Amazon Fire devices, Android phone or tablet, Android TV, Apple TV, PlayStation, Roku, Samsung TV, the Xbox, and Xfinity F1 and Flex.


Let us know what happens.


Thanks for using the Apple Support Communities.

HBO Max video is blank

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