Здравствуйте! Я оформила подписку на приложение музыки. У меня включена синхронизация медиатеки, загружены на айфон песни, нов автономном (оффлайн) режиме всё равно не воспроизводятся. Песни либо не играют совсем, либо доходят до 15 секунд и останавливают проигрывание.
iPhone 8 Plus, iOS 14
Hello Elizaveta_user,
At this point, we would recommend reaching out to Official Apple Support for further investigation into this behavior.
Have a good day.
Hi Elizaveta_user,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
Hello! I have subscribed to the music app. I have media library synchronization enabled, songs have been uploaded to my iPhone, but they still don't play in offline mode. The songs either don't play at all, or they reach 15 seconds and stop playing.
hello! I've done everything you said. nothing has changed. the downloaded music plays only with the internet enabled. without the Internet, the playback goes on for up to 15 seconds, after which it stops. media library synchronization is enabled, the subscription is valid until October, the Internet is working well.
why are you taking so long to respond to requests? I have subscribed to your service and should I feel uncomfortable?
Здравствуйте, Вы решили эту проблему, если да, то можете поделиться решением?
Hello Elizaveta_user,
It appears that you are having an issue playing music from Apple Music.
Start by power cycling the iPhone using these instructions: Restart your iPhone - Apple Support. While simple, this can refresh the iOS, apps and connections.
If you delete the track having the issue, and download it again, does the issue continue?
If it does, tap on Settings > Music and toggle Sync Library off. Wait 15 seconds and then toggle it back on. Keep in mind that it may take several minutes to sync back, especially larger libraries.
Next, sign out and back into Settings > Apple ID > Media & Purchases. Please be aware that this will remove all tracks downloaded to the device. They will need to be downloaded again if needed.
If you continue to have an issue, please post as much information as you can. This will help us all find a solution for you.
Apple Music
