Cannot get passed the Starcraft 2 setup window

Good day!


I tired install Starcraft 2 after having deleted it before to make space and it won't install. The launch window is telling me: "Impossible to verify the information for the update. If the problem persists, it is perhaps an error on our part. Please wait until the problem can be rectified."


I happen to sumble upon a forum here that addressed the issue - giving the following two commands for terminal as an answer: $ chmod 755 SC2-WingsOfLiberty-zhTW-Installer/Installer.app/Contents/MacOS/InstallerLaunche r

$ chmod 755 SC2-WingsOfLiberty-zhTW-Installer/Installer.app/Contents/Resources/Installer.ap p/Contents/MacOS/Installer.


However, it seems like it didn't due to the fact that the terminal window is saying, "command input not found".


Can someone help to rectify this??? Thanks.


MacBook Pro 13″, macOS 11.5

Posted on Aug 14, 2021 5:01 AM

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Posted on Aug 14, 2021 9:00 AM

Dré212 wrote:

$ chmod 755 SC2-WingsOfLiberty-zhTW-Installer/Installer.app/Contents/MacOS/InstallerLaunche r
$ chmod 755 SC2-WingsOfLiberty-zhTW-Installer/Installer.app/Contents/Resources/Installer.ap p/Contents/MacOS/Installer.

However, it seems like it didn't due to the fact that the terminal window is saying, "command input not found".

Be very careful running any commands in the Terminal app if you are not familiar with using the command line. There is no safety net with the command line. It is very easy to destroy all your data or corrupt macOS either by misusing a command or even by a simple typographical error when entering a command. Make sure you have a good backup first just in case something goes wrong.


You must make sure you are within the parent folder for the "SC2-WingsOfLiberty-zhTW-Installer". If you are not in the parent folder, then you must include the full path. The easiest way to get the path is by typing the first part of the command making sure to leave at least one space at the end of the line after the "755 ":

chmod  755  


Now use the Finder to drag & drop the "SC2-WingsOfLiberty-zhTW-Installer" onto the open Terminal window which will auto-fill the path to this item. Press the "Delete" key to remove the space at the end of the line and finish typing the rest of the path.


When you deleted the game previously did you delete it properly by following Blizzard's instructions? If not, then perhaps you left some old bits behind that may be interfering. Also, have you downloaded the latest version of the StarCraft2 installer? The old installer may no longer be supported due to changes with macOS or even changes Blizzard has made to their servers.

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13 replies
Question marked as Top-ranking reply

Aug 14, 2021 9:00 AM in response to Dré212

Dré212 wrote:

$ chmod 755 SC2-WingsOfLiberty-zhTW-Installer/Installer.app/Contents/MacOS/InstallerLaunche r
$ chmod 755 SC2-WingsOfLiberty-zhTW-Installer/Installer.app/Contents/Resources/Installer.ap p/Contents/MacOS/Installer.

However, it seems like it didn't due to the fact that the terminal window is saying, "command input not found".

Be very careful running any commands in the Terminal app if you are not familiar with using the command line. There is no safety net with the command line. It is very easy to destroy all your data or corrupt macOS either by misusing a command or even by a simple typographical error when entering a command. Make sure you have a good backup first just in case something goes wrong.


You must make sure you are within the parent folder for the "SC2-WingsOfLiberty-zhTW-Installer". If you are not in the parent folder, then you must include the full path. The easiest way to get the path is by typing the first part of the command making sure to leave at least one space at the end of the line after the "755 ":

chmod  755  


Now use the Finder to drag & drop the "SC2-WingsOfLiberty-zhTW-Installer" onto the open Terminal window which will auto-fill the path to this item. Press the "Delete" key to remove the space at the end of the line and finish typing the rest of the path.


When you deleted the game previously did you delete it properly by following Blizzard's instructions? If not, then perhaps you left some old bits behind that may be interfering. Also, have you downloaded the latest version of the StarCraft2 installer? The old installer may no longer be supported due to changes with macOS or even changes Blizzard has made to their servers.

Aug 29, 2021 9:24 AM in response to Dré212

You may have downloaded the StarCraft 2 installer to your external drive which has free space, but where are you installing the game itself when you run the installer?


Even if you are installing the app to the external drive which has enough free space you did mention your Mac boot drive (internal?) does not enough free storage space to install and/or download StarCraft 2. If your macOS boot drive does not have enough free storage space, then macOS will not be able to run properly which also includes your StarCraft 2 game not running properly even if you installed StarCraft 2 to the external drive which has free storage space. Your macOS boot drive needs to have at least 20GB+ of free storage space at all times so that macOS and all your apps are able to work correctly.


Keep in mind even if you installed StarCraft 2 to the external drive the game will likely still use the internal boot drive to store game data such as temp & cache files which could add up to multiple GBs of data used on a drive that you indicate does not have enough free storage space.


If your macOS boot drive has at least 20GB of free storage space, then make sure you don't have any anti-virus apps, cleaning apps, or third party security software since these types of apps are not needed on a Mac and they usually cause more problems than they solve. If you have these types of apps installed, then uninstall those apps by following the developer's instructions. If you still have issues, then run Disk Utility First Aid, otherwise it likely indicates you have some type of system configuration issue or an issue with another third party app.


You can also contact Blizzard support or visit the StarCraft 2 game forums to see if other users can assist you in case the issue is with the game. It is unlikely you will find anyone who is aware of a StarCraft 2 specific issue on the general Apple forums. The easiest way to determine if there is a compatibility issue with macOS and StarCraft 2 is by performing a clean install of macOS by first erasing the entire physical drive before reinstalling macOS. Then only install StarCraft 2 to see if there are any issues. If this works, then you know without a doubt you had either a file system issue, a system configuration issue, or a third party app was interfering. If StarCraft 2 still has an issue after a clean install, then it indicates either a hardware issue with your Mac or a connected device (disconnect all external devices), or a compatibility issue, or an outright bug with StarCraft 2. It will be so much easier for Blizzard tech support to assist you if the issue occurs with a clean install.

Aug 14, 2021 6:47 AM in response to Dré212

StarCraft II System Requirements

Updated: 1 year ago Article ID: 27575 Relevant Products: 

Below are the minimum and recommended system specifications for StarCraft® II for Windows® and Mac®. Due to potential programming changes, the minimum system requirements for StarCraft II may change over time.

Note: For a list of compatible video hardware, see our Supported Video Cards list.

Mac

 Minimum RequirementsRecommended SpecificationsOperating SystemOS X® 10.12 (latest version)macOS® 10.15 (latest version)ProcessorIntel® Core™ 2 DuoIntel® Core™ i5 or betterVideoNVIDIA® GeForce® GT 640M or ATI™ Radeon™ HD 4670 or betterNVIDIA® GeForce® GTX 775M or AMD Radeon™ R9 M290X or betterMemory4 GB RAM8 GB RAMStorage30 GB available HD space

InternetBroadband Internet connection

MediaDVD-ROM drive

Resolution1024X768 minimum display resolution

Note: FileVault options and case-sensitive formatted volumes are not supported for installation of Blizzard games.

Aug 14, 2021 6:24 PM in response to HWTech

I don't think that I consulted any Blizzard instructions to delete the setup installer. I tried the instructions you gave for the terminal but I don't think that it worked; additionally, after what you said about the terminal I want to avoid messing up my Mac.


Also, I just downloaded the installer directly from the Starcraft 2 site; so it should the latest version - not so???

Aug 17, 2021 7:38 PM in response to HWTech

Good day,


Thanks for all your help. I just have another question: I finally got to download the game - although seeing as my computer didn't have enough space, I stored it on my external hard drive. However, this sparked a whole new problem where by the game will load up a one point, but then won't even open at all now. Is this because I stored it on a external hard drive???

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Cannot get passed the Starcraft 2 setup window

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