After water entered my iPhone screen is not responding
My device 12pro max has manufacturing defects and it is within the warranty period, water entered it and the screen is not responding
[Edited by Moderator]
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My device 12pro max has manufacturing defects and it is within the warranty period, water entered it and the screen is not responding
[Edited by Moderator]
The screen is not damaged, but the touch control has become a problem, and that's from inside the hardware device. Water enters the device without water remaining, and I did not put it in it. Rather, it is water in its own country. This is a manufacturing defect
The screen is not damaged, but the touch control has become a problem, and that's from inside the hardware device. Water enters the device without water remaining, and I did not put it in it. Rather, it is water in its own country. This is a manufacturing defect
I'm trying to understand HOW water intrusion in your phone means you believe the phone has a manufacturing defect. Water destroys electronics. Liquid damage is not now, nor has it EVER been covered under warranty. To take it to Apple for evaluation, but if the moisture sensors have been tripped, be fully prepared for Apple to deny warranty support to a water damaged phone.
It doesn't matter what you were doing. If you were close enough to permit water to enter the phone, the phone is not defective. You damaged your phone by permitting the phone to come in contact with water. Apple does not warranty ANY phone for liquid damage. Be prepared to pay for an Out of Warranty replacement. Which per the price in this link from Apple, will cost you $599, unless you purchased AppleCare+ when you bought you phone, then the price to replace your phone will be $99. Note: Prices are US prices. Prices in other countries will be different, but inline with these prices.
Here's the link --> iPhone Repair - Official Apple Support
About splash, water, and dust resistance of iPhone 7 and later - Apple Support
To prevent liquid damage, avoid these:
Minimize exposing your iPhone to soap, detergent, acids or acidic foods, and any liquids—for example, perfume, insect repellent, lotions, sunscreen, oil, adhesive remover, hair dye, and solvents.
Pool water contains acid and chlorine.
I always buy new Apple devices and if the problem is not solved, I will boycott the company completely
I'd start here: https://support.apple.com/iphone/repair/service
If it's within warranty, take it to Apple. However, be aware that they may consider it damaged given the screen issue.
Not sure what that means. Again, take it to Apple. But be aware that if the device is water damaged it will likely not qualify for service.
How do I contact Apple Support or Complaints?
Where are the Apple agencies in Egypt?
I was filming next to the swimming pool and the water reached the phone, and it didn't take long to shoot, so there was a malfunction in the device, water entering the device and the camera.
That's not a malfunction of the device. That's water damaged caused by the user.
After water entered my iPhone screen is not responding