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Apple Music doesn’t work

it has stopped working 2 days ago, the music doesn’t play, my account doesn’t open

iPhone 11, iOS 13

Posted on Aug 14, 2021 9:26 PM

Reply
1 reply

Aug 15, 2021 3:32 PM in response to Opgdepolina

Hi Opgdepolina, We appreciate you reaching out to us. We understand that you are experiencing issues playing your music, and you are also unable to open your account.


We recommend updating your iPhone if you haven’t. While it isn't inherently assured that an update will resolve the issue, updating to the latest version of iOS for your device can help isolate potential software issues. Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


Have you had the chance to try a different Wi-Fi network when playing your music and accessing your account?

Are you experiencing a similar issue when using cellular data?

These steps can help us isolate a potential network related issue.


Also, have you had the chance to try the steps in the article below?

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


Take care!

Apple Music doesn’t work

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