Apple ID recovery for a minor - dangerous and stuck - help?

Hi,

My 13 year old's iPhone 11 was glitching. We reached out to online support, explained the issue and were told to reset the phone to factory settings.

We did. When logging in we realized that my daughter had changed contracts and phone numbers and hadn't updated her Apple ID with her new number. So when apple verified her with an old number - she had no access and was locked out of her account.

We tried account recovery. Waited 24 hours only to find out the recovery was not in process. We spoke to online support again and were guided at another attempt for iPhone recovery. Which would take 24 hours we were advised.

After 24 hours, nothing.

Checked and got the information that this would take an additional 6 days.

I now have a kid freaking out because without her phone, her freedom goes. I am a working mother and she's allowed to take Uber's etc to her skating lessons and sometimes to see friends. but if I can't track or call her (and shell be locked out for at least 6 days) this is dangerous.

My daughter is part of a family cloud, so she could easily be verified but I got no help from customer 'care'. Computer says no type of situation.

I then asked if I would set her up with a temporary new ID, would that be ok and then once she's back into her old ID / Cloud which holds all her contacts and calendars and apps etc we could go back to the old ID. I was advised that yes, that's an option.

At no point did I get any help. Just no. I had to know what to ask....

So - Set the kid up with a new ID only to find that the original issue of the glitching phone is STILL an issue.

So the HARDWARE issue that we started with has started this whole big mess and I am getting no help whatsoever.... Genius Bar has room to see us in 4 days.

I am genuinely so frustrated with the lack of help. Its not what I am used to with Apple and I genuinely do not know where to turn. Locking someone out like that is dangerous....

I appreciate its a security thing and 24 even 72 hours seems acceptable - but 6 days is simply not good enough.

Not just a rant.

Can anyone advise what I can do to salvage this?

Is there someone anywhere who's had access to a solution for such a bizarre issue?