Hello,
In this English Community, you might have more chances to get a reply if you could re-post your question in English. If you have difficulties with this language, please use an online translator.
Or, if you're more familiar with a different language, see the list of other available Apple Support Communities around the world, and join your preferred one:
German:--> Offizielle Apple Support-Community
French:--> Communautés d’assistance Apple officielles
Español:--> Comunidades de soporte de Apple oficiales
Português:--> Comunidades oficiais de suporte da Apple
Chinese:--> https://discussionschinese.apple.com/welcome
Korean:--> https://discussionskorea.apple.com/welcome
Japanese:--> https://discussionsjapan.apple.com/welcome
Thanks and regards
Giulio