Stolen claim

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BSandifer Author

Level 1

4 points

Stolen claim

Having trouble submitting a Apple claim That my phone was stolen. On find my iPhone it isn’t showing a device

iPhone 7, iOS 14

Posted on Aug 15, 2021 5:21 PM

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Answer 1

Top-ranking reply

sberman

Level 10

272,220 points

Aug 15, 2021 5:36 PM in response to BSandifer

See especially all the information under step 2 here.

File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support

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Answer 2

Tesserax

Level 10

157,830 points

Aug 15, 2021 5:41 PM in response to BSandifer

Did you have "Find My" enabled on this iPhone before it was stolen? When you go to your iCloud account, did you make sure that you logged in with the same Apple ID that you used with this phone? (Sorry, I know that is obvious, but it could be overlooked.)

If this iPhone i not showing up in "Find My, go to Manage and use your Apple ID, and check to see if it is on your Device List. Is it?

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