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juliekphone Author

Level 1

4 points

iphone 11 stuck while trying to erase all content

My iphone 11 has been stuck all day while trying to erase all content. How can I move forward to erase and restore from backup?

iPhone 11

Posted on Aug 15, 2021 6:24 PM

Top-ranking reply

Drew_7

Community Specialist

Posted on Aug 16, 2021 12:27 PM

Hello juliekphone,

We understand your iPhone is not working as expected, and we'd like to get you pointed in the right direction. The best steps can be found in the Related Article above and here: If your iPhone won't turn on or is frozen

Should the behavior persist we recommend reviewing support options in your region here: Get Support

Take care.

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iphone 11 stuck while trying to erase all content

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