apple id

I am logged into my app store using my apple id, and when I go to update one of my apps, it keeps prompting me to sign into my I-Tunes, but it pops up with one of my other email addresses. I type in my apple id and it takes it, but it wont update my app. what am I doing wrong?

MacBook Pro 13″, macOS 10.13

Posted on Aug 15, 2021 11:28 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 6:38 AM

Have you changed your Apple ID email address or password recently? Please click on this link and read "What to do after [or before] you change your Apple ID [email address] or password" ➔ https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID. You may also wish to turn off "Find My" before changing information and turn it on again afterward.


If you still have problems:


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


2 replies
Question marked as Top-ranking reply

Aug 16, 2021 6:38 AM in response to animallover89

Have you changed your Apple ID email address or password recently? Please click on this link and read "What to do after [or before] you change your Apple ID [email address] or password" ➔ https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID. You may also wish to turn off "Find My" before changing information and turn it on again afterward.


If you still have problems:


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.