Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought an iPad from someone and am having a problem with activation lock. I cannot reach the person that I bought it from as I got it from Craigslist or offer up or one of those places. Is there anything that I can do to get it set I

How can I get my I pad set up and active even though there is an activation lock

iPad Pro 11-inch Wi-Fi

Posted on Aug 16, 2021 4:11 AM

Reply
Question marked as Best reply

Posted on Aug 16, 2021 4:22 AM

You can't, sorry. See why in this explanation:


If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

1 reply
Question marked as Best reply

Aug 16, 2021 4:22 AM in response to Jrw7916-419

You can't, sorry. See why in this explanation:


If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

I bought an iPad from someone and am having a problem with activation lock. I cannot reach the person that I bought it from as I got it from Craigslist or offer up or one of those places. Is there anything that I can do to get it set I

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.