You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do i erase my device if my display doesn't work?

My iphone XS Max display broke. I got a replacement through my insurance, but I can't figure out how to erase my broken device to send it back in.


The instructions all say to find it in iTunes or Find My and erase, but that isn't a clear option.


Help!

iPhone XS Max

Posted on Aug 16, 2021 7:20 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2021 7:43 AM

See the “If you no longer have your iPhone, iPad, or iPod touch” section here What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If the device is not showing up, it was either removed already, or Find My was previously disabled.

1 reply

how do i erase my device if my display doesn't work?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.