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important camera message

My iPhone 12 Pro Max is about 6 months old. I just dropped it today and since then I've been getting a message saying "Unable to verify this iPhone has a genuine Apple camera". My iOS is up to date. Do I need to fix something with the camera? Or can I get rid of the message? Coming into Apple Support is not an option for me as I am working abroad and unlikely to be near an Apple store anytime soon. Thanks.

iPhone 12 Pro Max

Posted on Aug 17, 2021 6:33 AM

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Question marked as Best reply

Posted on Aug 18, 2021 12:12 AM

You will have to wait until you can get to an Apple Shop or send it home for repair.

Arrange repair

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a service or repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

If not covered by warranty and you don't have AppleCare+, you may have to pay full replacement cost for severe damage 

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

1 reply
Question marked as Best reply

Aug 18, 2021 12:12 AM in response to teatimes

You will have to wait until you can get to an Apple Shop or send it home for repair.

Arrange repair

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a service or repair

https://support.apple.com/iphone/repair/service

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

If not covered by warranty and you don't have AppleCare+, you may have to pay full replacement cost for severe damage 

 

You can see additional service information within the following article: 

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

important camera message

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