Charged $5

You go to your purchase history (again you need to actually look at the links unless you want me to copy and paste 10 pages of documents here) and see if it is there. If it isn't there and you don't have a family, do you have another Apple ID? If not, does somebody else have access to your device? If not, are these really just a lumped charge of two smaller things you bought, If not, is this a phishing attempt? If not ... well, see where we are going? I already posted a checklist that you need to go through. If you reach the end of the list you can call Apple and ask them (but they will probably just go through the list again). If Apple has no record of the charge then you go to your bank and report card fraud. In the case of fraud, Apple is not involved at all.

By the way, realize I do not work for Apple. Almost nobody on this forum does and the few who do are not part of customer service. All we can tell you are the things you can do to help yourself and to save you some time in dealing with Apple's customer service.

Ah, but was the money justifiably taken out? That is the question. If you're a family sharing organizer then somebody else may have bought something but you pay for it. If you don't know what it was for then you don't know where to look to ask for a refund.

By the way, my earlier post told you how to ask for a refund.

Hello,

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618

Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).

If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084

If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing

You managed to look at every single link I posted and all the ways described in them in less than a minute? You also managed to call Apple and ask them, all within that same minute? Those waiting times must really be down.