You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to reset a used iPad?

Hi, my father passed away over 2 years ago and I have his ipad. Is there a way I can reset it so I can use it?



[Re-Titled by Moderator]


Posted on Aug 17, 2021 12:20 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2021 12:22 PM

There is likely an activation lock on the device if it was connected to his account. if you know the access information, you can prepare the device by following this guide: https://support.apple.com/en-us/HT201351


Otherwise, follow this procedure: How to request access to a deceased family member's Apple accounts - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 17, 2021 12:22 PM in response to NicWilliams1234

There is likely an activation lock on the device if it was connected to his account. if you know the access information, you can prepare the device by following this guide: https://support.apple.com/en-us/HT201351


Otherwise, follow this procedure: How to request access to a deceased family member's Apple accounts - Apple Support

How to reset a used iPad?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.