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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
A month ago, I bought an iPad Pro 11 inch and now a thin red line appears at the top of the screen without dropping the iPad from me or being exposed to water and I live in an area where there are no Apple centers, what can I do? I hope to find a solution here
iPad Pro, iPadOS 14
A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the line is not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the line is visible in the screenshot, the something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.
Take a screenshot on your iPad – Apple Support
If you have a hardware fault, your one month old iPad is within warranty - and should be repaired or exchanged by your retailer or Apple. If your iPad requires repair:
A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the line is not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the line is visible in the screenshot, the something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.
Take a screenshot on your iPad – Apple Support
If you have a hardware fault, your one month old iPad is within warranty - and should be repaired or exchanged by your retailer or Apple. If your iPad requires repair:
iPad screen
