White/Static Noise on Beats Studio Buds Transparency and ANC Modes

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White/Static Noise on Beats Studio Buds Transparency and ANC Modes

I'll get straight to the point. After using by brand new Beats Studio Buds for 3 days, I've become increasingly aware of this "white noise" sound whenever I'm in either transparency or ANC mode. The effect is far more pronounced on the transparency mode. When I have the buds in the default mode (labeled "off"), the white noise disappears.

I've tried the different modes on the Airpod Pros and I did not observe this white noise effect. In fact, it's completely silent. I've tried resetting the earbuds (holding the button in case until it flashes red) to no avail. The earbuds have been paired to all sorts of devices from Windows to Mac, from iPhone to Android and the Beats Studio Buds have the white noise on all the devices I've tried.

Has anyone else noticed this? And if so, how can I remove the white/static noise?

Posted on Aug 19, 2021 12:08 AM

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Answer 1

Eric--F

Community Specialist

Aug 19, 2021 6:23 PM in response to efhdvyf

Hi efhdvyf,

We'd like to help you find the best direction for a solution for your new Beats. It does sound like you have isolated this to the headphones, and we would like to see if updating the firmware would help offer a solution. You can see how to do this here: Update the firmware of your Beats product. With your isolation of the issue, and if the firmware does not help, you'll want to reach out to Apple Support for service options. You can use the link below, if needed.

Get Support

Thank you for using Apple Support Communities.

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White/Static Noise on Beats Studio Buds Transparency and ANC Modes

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