How long does it take to transfer my data to my new iPhone

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Level 1

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How long does it take to transfer my data to my new iPhone

My fiancé’s new iPhone arrived and he asked me to set it up for him, but so far, it’s taken over two hours for the data to transfer… He has only used 34GB of the 64GB on his old phone, and his new iPhone is 128GB, so it just seems a bit strange that it’s taking so long. He doesn’t have an Apple Watch or any other Apple devices that the phone is paired with. Any ideas?

The other odd thing, was that the phone had automatically chosen Germany as the country, but we’re in the UK - I’ve not seen this happen in all my years of owning iPhones.

iPhone 12 mini

Posted on Aug 19, 2021 10:34 AM

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Answer 1

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Lawrence Finch

Level 10

213,666 points

Aug 19, 2021 1:20 PM in response to Theonlyricia

If you are updating iOS to 14.7.1 you must complete that first, but it’s only necessary if his current phone is on that version; you would get a warning if it is. You should do the update using your computer, not over the air. See this article→Update your iPhone, iPad, or iPod touch - Apple Support

Normally a quick start update takes about 5 minutes to transfer data and settings from a previous phone, then it download apps and music from the app store, and finally syncs data from iCloud.

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Answer 2

Theonlyricia Author

Level 1

12 points

Aug 19, 2021 2:27 PM in response to Lawrence Finch

After resetting it for the fourth time, the transfer finally worked. Not sure what caused the issue as I did the exact same steps every time, but at least it’s up and running (even if it did take six hours!)

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Answer 3

Aug 19, 2021 10:40 AM in response to Theonlyricia

Where was the phone purchased (what shop). A phone sold by Apple or an Apple authorized reseller will default to the country where it was sold. You can check the model number (the one that ends /A) to determine where the phone was intended to be sold. Here’s a guide→Model Regions - The iPhone Wiki

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Answer 4

Theonlyricia Author

Level 1

12 points

Aug 19, 2021 11:49 AM in response to Lawrence Finch

I believe the phones are just transferring from the old one to the new one over our wifi as I had to use the new phone to scan the screen of the old phone. As for where it was purchased, it was directly from EE, as a contract upgrade. Brand new handset, not refurbished or purchased second hand.

It’s the software update to iOS 14.7.1 that it has been stuck on for three hours, I don’t believe it has even begun to transfer his data over yet.

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Answer 5

Theonlyricia Author

Level 1

12 points

Aug 19, 2021 1:16 PM in response to Lawrence Finch

Yes to wifi. And I can’t even put it in airplane or low power mode because it won’t even seem to let us login with his Apple ID. I’ve had to reset it three times now and it just won’t let me update it from his iCloud info. And we don’t have a laptop that it’s backed up with either.

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