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My ipad air is frozen and i cant unlock or turn it off

My ipad air is frozen and wont unlock or turn off.

Posted on Aug 19, 2021 1:36 PM

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Question marked as Top-ranking reply

Posted on Aug 19, 2021 2:55 PM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

1 reply
Question marked as Top-ranking reply

Aug 19, 2021 2:55 PM in response to queenb327

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

My ipad air is frozen and i cant unlock or turn it off

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