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iMac 21.5″, macOS 10.13

Posted on Aug 19, 2021 2:52 PM

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Question marked as Apple recommended

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

Posted on Aug 19, 2021 3:20 PM

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Question marked as Apple recommended

Aug 19, 2021 3:20 PM in response to chickiejcr

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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