Reset password 26 day waiting period.

Your phone isn’t considered trusted with the Apple ID you started your account recovery for. Yes you did figure out the phone number used however you’re asking the code to go to a brand new phone number never used with the Apple ID. Trusted means it’s been used with an verified for that specific Apple ID. If you guys had not factory reset the iPad and started the account recovery process directly from the iPad using the Apple ID the wait period probably would’ve been a lot shorter because it was being done on a trusted device.

No the information is not wrong. You can do it from any device, but if you do it from prior devices using the Apple ID, prior Wi-Fi used with the Apple ID, get the text to a Trusted Number associated with the Apple ID, give the credit card info on the account, etc, etc the wait time will be shorter, but the less used the wait time will be longer.

That’s probably why it’s 26 days because the device was restore to factory settings and now in Activation Locked. The whole point of activation lock is to prevent someone not the owner from using it. Also since she doesn’t have the original phone number they’re giving it more time for the Apple ID owner to start the account recovery process if they weren’t the ones to start it.

if she were to still have the original phone number or have started account recovery from a still trusted device it would probably a much be shorter wait period.

You are asking why it will take 26 days and asking questions about the entire process so I, as another customer like yourself, am just explaining and answering your questions on why it is likely taking so long in your instance.

Articles and support steps that you usually follow before starting account recovery and the information about two factor authentication does talk about trusted devices and phone numbers.

There are also a lot of factors that go into the process, but in the end it is an automated process and only Apple knows the deeper details.

[Edited by Moderator]

Account recovery is an automated process that is also a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)

Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.

https://support.apple.com/en-us/HT204921

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