Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to disable Screen time

I put a screen time password on my cousin iPad. However, right now when I tried to disable it by “forget password” and set up a new one. I can’t be done. It keeps on telling me to try after 60 minutes many times.

iPad Pro, iPadOS 14

Posted on Aug 20, 2021 1:15 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2021 1:20 AM

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;

AND

  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Aug 20, 2021 1:20 AM in response to phannybot

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;

AND

  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode.

If you meet both above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

Aug 20, 2021 1:49 AM in response to phannybot

If you have forgotten the ScreenTime passcode, one of the two procedures outlined within this link should resolve the problem:

If you forgot your Screen Time passcode - Apple Support


If your iPad is capable of supporting iPadOS 13.x, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. The most recent iPadOS updates have introduced a new mechanism whereby a forgotten ScreenTime passcode can be reset without wiping the iPad.


To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.


I hope this information is helpful to you in successfully resetting your forgotten passcode.

Unable to disable Screen time

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.