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Deleted passes section in wallet

Ih have accidentally deleted the section in wallet that you load tickets and passes etc to. I can only add cards. Can anyone help. There is no possibility of ‘scrolling down’ to the add pass option

iPhone 11, iOS 14

Posted on Aug 22, 2021 7:15 AM

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Question marked as Best reply

Posted on Aug 23, 2021 6:12 PM

You can’t add passes in the wallet itself, you can only add credit and debit cards. Passes must be designed to be compatible with the wallet. When you have such a pass there will be a button on it labeled “Add to Wallet”. When you tap on that button the pass will be added.

4 replies

Aug 23, 2021 7:22 AM in response to 9988–01

Hello 9988–01, Thanks for reaching out to us for support. We can help you add your passes to the Wallet app. When you have a free moment, please give the steps in the link below a try, and if they are unsuccessful, please provide us with some specifics on what you’re seeing for more help.


Add and manage passes in Wallet on iPhone

Thanks for using the Apple Support Communities. Cheers!

Aug 23, 2021 6:00 PM in response to 9988–01

9988–01,


Thanks for letting us know. This is certainly not the experience that we want you to have with trying to add passes to the Wallet app on your device, and we are committed to helping you find a solution.


It sounds like the following section from the resource below may apply to your situation, "*If you don't have a pass in Wallet, you might not see Edit Passes."


How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support


In that scenario, we'd like to have you test if you can add passes to Wallet using one of the alternate methods listed under the "How to add a pass to Wallet" section.


Thanks for using the Apple Support Communities.


Cheers!

Deleted passes section in wallet

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