Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

photos

how to i get rid of the exclamation mark and the blur on my photos without losing any photos through changing things on my settings? i brought more icloud storage and i still have the same problem

iPhone 11 Pro Max

Posted on Aug 23, 2021 12:06 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2021 12:45 PM

The photos with the exclamation marks are just previews and smaller versions of your originals saved in your icloud. It seems you have set your storage settings to optimize iphone storage, this will only store small version of photos and will require a internet connection to view them in hd.


if your phone has enough storage you can go to your icloud and optimize your storage to download and keep orignals.


check this out:


https://support.apple.com/en-us/HT205703

3 replies
Question marked as Top-ranking reply

Aug 23, 2021 12:45 PM in response to avaisabellaa

The photos with the exclamation marks are just previews and smaller versions of your originals saved in your icloud. It seems you have set your storage settings to optimize iphone storage, this will only store small version of photos and will require a internet connection to view them in hd.


if your phone has enough storage you can go to your icloud and optimize your storage to download and keep orignals.


check this out:


https://support.apple.com/en-us/HT205703

photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.