Pair replacement earbuds

Hello, crob4eva. Thank you for asking about your Beats earbuds on the Apple Support Communities. We’re happy to help you with setting up your replacement Beats so that you can get back to enjoying your music again. 

We’re glad to see that you were already able to review the Apple Support article that explains how you can reset your Beats. 

To continue from here, we would like to help you with troubleshooting steps from an additional article. This next article explains which steps to try first if you are noticing that you are unable to connect your Beats as expected: 

If you can't connect to your wireless Beats product - Apple Support

The article above contains instructions on how to check the sound settings of your device, how to forget the original Beats pairing profile from the Bluetooth settings on your device, and additional troubleshooting steps if you are noticing audio issues after pairing. 

We hope that these instructions allow you to get back to using your Beats again. Please let us know if you have any further questions. 

Cheers! 

Hello, crob4eva. Thank you for replying back about your Beats. We’re happy to help you continue from here. 

From what we gather, you would like to find out about any return or exchange options available for your Beats. For help with this, we would suggest contacting the reseller where your Beats were originally purchased. 

You may also find help with service options by contacting Apple Support directly. Depending on your current location, you may be able to contact Apple Support using the following link: 

Get Support 

We hope that you are able to find the best solution for your Beats. Please let us know if we can help with anything else here. 

Cheers!