Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought Apple Watch, but the previous user hasn’t unpaired the watch from his phone, what should I do

I bought Apple Watch, but the previous user hasn’t unpaired the watch from his phone, what should I do. I tried to contact the seller but he doesn’t respond. I have an invoice and PayPal receipt proving that I’ve bought the watch. Please unlock the watch do I can use it.

Regards,

Lilia

Apple Watch

Posted on Aug 24, 2021 10:51 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2021 1:05 AM

The person that you bought this watch from needs to follow all the steps in this link;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and put it down to experience.

Apple cannot help you.

1 reply

I bought Apple Watch, but the previous user hasn’t unpaired the watch from his phone, what should I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.