iCloud
Hello. I have an iphone se . Problem with iCloud, i bought this phone for low cost by owner. But he forgot his iCloud password and locked it. I can’t reset or flash the device because have an iCloud. Help me to unlock my phone
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello. I have an iphone se . Problem with iCloud, i bought this phone for low cost by owner. But he forgot his iCloud password and locked it. I can’t reset or flash the device because have an iCloud. Help me to unlock my phone
If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by carrying out the steps detailed in How to remove Activation Lock - Apple Support (as he should have done before selling it).
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by carrying out the steps detailed in How to remove Activation Lock - Apple Support (as he should have done before selling it).
If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.
You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.
If he forgot the Apple ID password, he can enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
iCloud