iCloud problem on my Mac

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Level 1

12 points

iCloud problem on my Mac

After a PRAM reset I got a notification from my mac, that there is a problem with iCloud. In fact "document and desktop" don't work anymore. If I go to preferences/icloud/Documents and Desktop, activate the rectangle, then click "done", iCloud for documents and desktop will remain disactivated all te same (if I check afterwards, the rectangular box is still disactivated)

I tried to logout and login to iCloud, nothing changes. Restart won't change anything at all. Any ideas?

I work with MacBookPro11,2

Intel Core i7

2.2 GHz

Mojave 10.14.6

[Image Edited by Moderator to Remove Personal Information]

Posted on Aug 25, 2021 9:04 AM

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Answer 1

tygb

Level 9

64,998 points

Aug 25, 2021 9:27 AM in response to brigitta

Create a new admin account in users and groups Set up users, guests and groups on Mac - Apple Support

And see the threads https://discussions.apple.com/thread/8517158

The iCloud Keychain verification code will be required in upcoming steps while new admin account is created Switch to new user account - Apple Community

Then you can turn on desktops and documents box .

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Answer 2

brigitta Author

Level 1

12 points

Aug 26, 2021 6:57 AM in response to tygb

Thanks, yes I think I will reinstall my Mac.

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Answer 3

brigitta Author

Level 1

12 points

Aug 26, 2021 6:12 AM in response to tygb

I really don't want to work with another user account. Too much trouble to create all my mail accounts etc etc.

There has to be another way round. If not, I'd rather reinstall everything from my backup.

Thanks anyway

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Answer 4

tygb

Level 9

64,998 points

Aug 26, 2021 6:28 AM in response to brigitta

Click on finder and take cursor on top menu bar > Go > keep on holding option key don't release it , from the context menu click on library > preferences > drag and drop com.apple.systempreferences.plist to the desktop , restart the Mac and then again open system preferences .

Take suggestions from senior apple care advisors Contact Apple for support and service - Apple Support

Reinstalling Mac OS from back up is better idea , if you agree erase the hard drive and reinstall Mac OS How to reinstall macOS - Apple Support

If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first

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iCloud problem on my Mac

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