How can i exchange my iMac(M1 basic model) to another model?

How can I exchange my iMac(M1 basic model) for another model(with 2 more USB ports and ethernet)?

iMac 24″, macOS 11.5

Posted on Aug 25, 2021 12:24 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2021 12:32 PM

If you bought it directly from Apple (retail store or online) in the US, you have a 14-day "no questions asked" refund period to return the computer for a refund. The you can buy the one you want. See:


Returns & Refunds - Shopping Help - Apple


If you bought from an Authorized Reseller, the reseller's return policy applies.


If you are outside the 14-day grace period or the reseller does not allow returns, all you can do is sell the computer privately.



10 replies
Question marked as Top-ranking reply

Aug 25, 2021 12:32 PM in response to KUNX

If you bought it directly from Apple (retail store or online) in the US, you have a 14-day "no questions asked" refund period to return the computer for a refund. The you can buy the one you want. See:


Returns & Refunds - Shopping Help - Apple


If you bought from an Authorized Reseller, the reseller's return policy applies.


If you are outside the 14-day grace period or the reseller does not allow returns, all you can do is sell the computer privately.



Aug 25, 2021 1:27 PM in response to Old Toad

Could not trade in M1 iMac, no option for it.

On Amazon, there is an all in one adapter (ChaeJenPro) with price $185.

So I thought why not exchange for the other model with Ethernet and 2 More USB-A ports, which cost $250 more and absolutely with absolutely no compatible issues…also another $250 for 16GB memory which was not available also when I purchased the basic model

Aug 25, 2021 1:03 PM in response to Old Toad

Thanks a lot for your reply!

I have a bell alien fibre. But my iMac sometime had the connection with wifi but no with internet, by the mean time my iPhone and iPads were ok, and Netflix 4K was going on perfectly on my TV. That happened at lease 4 times.

I tried restarting modem and reset wifi settings on my iMac for several times but it just happened occasionally.

so I’m considering buy a all in one adapter with Ethernet, USB 3.0 with SD ports. It’s expensive for iMac with M1.

so I thought why not change for another iMac model with Ethernet and 2 more USB-A 3.0 ports…but it seems could not do that way

Aug 25, 2021 4:30 PM in response to KUNX

I always order my Macs from Apple's online store so I can customize it exactly how I want it with the options Apple has available. While this may take a bit longer due to Apple having to custom configure my Mac it is always well worth the wait.


About the only time I visit an Apple store is if I have a hardware problem such as the other day one of my AirPods Pro decided to die, as it was under AppleCare I took it in and after a brief test I walked out with a fresh pair. The only thing that was not exchanged was the case itself. Oh, and in my haste to get out I left my car keyes there and then left the store. My wife wanted to visit a few other stores in the vicinity and I forgot about the keyes until it was time to leave. Fortunately I had put a AirTag on the key ring and it was instantly tracked to the Apple Store. Good thing too, my wife would have killed me if I'd lost my car keyes as we were going out for our wedding anniversary dinner and had a reservation to meet.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can i exchange my iMac(M1 basic model) to another model?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.