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Trying to make a inapp purchase but it won’t work

I tried making a purchase with my apple gift card but it keeps telling to verify my payment info. It takes to where it shows a gray card. I tried everything but nothing works. Please help

iPhone 11, iOS 14

Posted on Aug 25, 2021 2:53 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2021 2:31 PM

Hi Ilovepugslol,


Thanks again for your follow up. Take a look at If you can't remove your last payment method or use no payment method with your Apple ID.


As mentioned in this resource, "If you tried these steps and you still can’t remove your last payment method, or if you’re unable to remove a payment method, contact Apple Support."


Cheers!

5 replies
Question marked as Top-ranking reply

Aug 27, 2021 2:31 PM in response to Ilovepugslol

Hi Ilovepugslol,


Thanks again for your follow up. Take a look at If you can't remove your last payment method or use no payment method with your Apple ID.


As mentioned in this resource, "If you tried these steps and you still can’t remove your last payment method, or if you’re unable to remove a payment method, contact Apple Support."


Cheers!

Aug 26, 2021 9:59 AM in response to Ilovepugslol

Hi Ilovepugslol,


Welcome to the Apple Support Communities!


We are happy to help with the issue you are having with not being able to make a purchase with your Apple Gift Card. To be able to use your gift card, you will have to either confirm or edit your current payment information. If you can not confirm your current payment information, you may need to Change, add, or remove Apple ID payment methods.


Cheers!

Trying to make a inapp purchase but it won’t work

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