You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: ryann1716
ryann1716 Author
User level: Level 1
4 points

iPhone 12 Pro Max overheating

i got a brand new iPhone 12 Pro max purchased on January 3rd 2021. I got all the necessary cables and plug from Apple shop itself to make things easier and no conflict regarding charging. Only yesterday that while using it that it got so hot. It displayed a message regarding its temperature then shut off by itself. I also charged it this morning at when it reached 50%, it got hot again and displayed the same message as yesterday and stopped charging by itself. What should I do best? Need your help badly... Thanks in advance

iPhone 12 Pro Max, iOS 14

Posted on Aug 26, 2021 2:19 AM

Reply
Question marked as Top-ranking reply
User profile for user: MrBill3
MrBill3
User level: Level 10
103,906 points

Posted on Aug 26, 2021 4:51 AM

Hello,

1) Check the charging port for lint or other debris and see this: If your iPhone, iPad, or iPod touch won‘t charge

2) Review this: Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures

3) If no help, have it checked: Apple - Find Locations

Good luck.

View in context

Similar questions

1 reply

iPhone 12 Pro Max overheating

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up