my iphone change cellular data without permission
Phone allows data switching although i already disable the button. im using both physical and esim
iPhone 11 Pro, iOS 14
Phone allows data switching although i already disable the button. im using both physical and esim
iPhone 11 Pro, iOS 14
janevanessa94,
We appreciate you taking the time to update. Another setting to check is in Settings > Cellular/Mobile, scroll all the way to the bottom and see if Wi-Fi Assist is enabled. If it is, turn it off. That feature uses cellular data when Wi-Fi connectivity isn't good. Here's some information on that feature About Wi-Fi Assist.
Thanks.
janevanessa94,
We appreciate you taking the time to update. Another setting to check is in Settings > Cellular/Mobile, scroll all the way to the bottom and see if Wi-Fi Assist is enabled. If it is, turn it off. That feature uses cellular data when Wi-Fi connectivity isn't good. Here's some information on that feature About Wi-Fi Assist.
Thanks.
Hi there. Im not sure when it happened really. Definitely not happened when i was taking any calls. It could be due to unavailable line for my default ? But i already disable the switching mode. I did talk to the costumer service(attached photo). Any help with that?
Good day to you janevanessa94,
We understand that you’re noticing the cellular data option changing on your iPhone, though you have disabled ‘Allow Cellular Data Switching’ in Settings > Cellular > Cellular Data.
Can you tell us a bit more about when this happens? For example, when you’re on a phone call or does it seem to be kicking in when cellular data is unavailable on your default line?
If you haven’t already, be sure to restart your iPhone Restart your iPhone and also double verify that we’re working with the latest iOS version, 14.7.1. You can check in Settings > General > Software Update.
Thank you.
Will update the software thanks!
my iphone change cellular data without permission