You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Tried to upgrade software and it seem stuck? Anyone else have this problem?

Did a software update and it's been stuck for 6 hours. Have tried to turn it off twice and still get stuck at the same point (almost complete). Help?

iMac 27″ 5K, macOS 10.14

Posted on Aug 26, 2021 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 26, 2021 12:21 PM

Power down & try this...


1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold ...


Command (⌘)-R


Installs the latest macOS that was installed on your Mac.

2 replies

Aug 26, 2021 1:37 PM in response to pamboney

Follow previous advise.


Should that not perform as desired shutdown by whatever means required even the power button. Disconnect all external devices and plug into charger if this is not a Desktop. Restart and immediately hold the Shift key and keep holding until the Apple Logo appear, then release.


This is Safe Mode and will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. This may or may not allow the upgrade the finish and hopefully successfully so.

Tried to upgrade software and it seem stuck? Anyone else have this problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.