Logitech Circle View not recording when away

Question

Level 1

9 points

Logitech Circle View not recording when away

I’ve completed the Homekit Secure Video firmware update for my Circle View and can stream video without issue.

I’ve turned on “stream and allow recording” when "away" (and I do have the 200 Gb iCloud storage) but the camera won’t record any video. The settings from when "home" is set to "Stream".

If I change the settings when "home" to “stream and allow recording”, then the recording works just fine.

My hypothesis is that the status "away" is not correctly working.

The status is set to use my iPhone as a location device and I'm the only person allowed to use the home.

Circle firmware version 8.2.64

Home Hub Homepod Mini firmware version 14.7

HomePod mini, 14

Posted on Aug 27, 2021 1:24 AM

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Answer 1

balerion89 Author

Level 1

9 points

Aug 31, 2021 11:08 PM in response to Marek-S

Hi Marek-S,

could you please check your settings on your iPhone?

Go to Settings/Privacy/Location Services/System Services and check that HomeKit is enabled?

This seems to have solved the problem for me.

Cheers

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Answer 2

balerion89 Author

Level 1

9 points

Aug 31, 2021 5:18 AM in response to Marek-S

Inside the home app, select the camera->settings (cog icon)->recording options.

Here you have two separate settings:

"when home"
"when away"

Currently, in my setup, it looks only the "when home" works. The other is completely ineffective as if the homekit switch between home/away is not working.

For me, it never worked.

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Answer 3

alma1090

Community Specialist

Aug 28, 2021 5:31 AM in response to balerion89

Hello and welcome to Apple Support Communities, balerion89!

We understand you're having trouble getting your Circle View camera to record while you're away. We'd be happy to point you in the right direction.

You'll want to reach out to Logitech Support for assistance with this: Logitech Support

Have a great day!

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Answer 4

balerion89 Author

Level 1

9 points

Aug 30, 2021 2:06 AM in response to alma1090

Hi,

unfortunately, the issue is not related to the Camera, but rather to the home/away switch in my home.

This is not happening as far as I could see.

The camera correctly responds to the switch of the recording/motion detect/stream settings.

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Answer 5

Marek-S

Level 1

9 points

Aug 30, 2021 3:13 PM in response to balerion89

What do you mean home/away switch in My Home? Is there any switch like that?

I’ve got the same problem. I get notification when away that my camera switched into Stream & Allow recording but no clip is recorded (cats are running, nothing is triggered). When I switch When Home to Stream & Allow recording then there are clips recorded. All this wired behaviour started a week ago. Before it had been working without such problems.

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