Apple Event: May 7th at 7 am PT
Long story short I purchased an iPad from someone and don’t have access to it because they haven’t removed it from their iCloud account. I’ve tried contacting them but they said that it wasn’t theirs and that they just buy and sell them. The iPad isn’t blacklisted and it’s carrier unlocked but I can’t use it. Please tell me theirs something I can do to gain access to the iPad I paid for. Or am I completely screwed and out of $200 and an iPad. What do I do?
iPad Air 2, iPadOS 14
If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support
Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.
You can also take a look at this support article:--> How to remove Activation Lock - Apple Support
Regards
Giulio
If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support
Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.
You can also take a look at this support article:--> How to remove Activation Lock - Apple Support
Regards
Giulio
Hi,
Sorry to hear about your issue.
Pls refer to this link: https://support.apple.com/en-us/HT201441
Hope this helps.
Cool Regards,
Pallas
This is so not fair. I am beyond ****** and don’t know why someone would do suck a thing.
Activation lock
