I just got iPhone 12 used iCloud transfer however my passwords didn't seem to get imported why?

I just got iPhone 12 used iCloud transfer however my passwords didn't seem to get imported why?

iPhone 12 Pro Max, iOS 14

Posted on Aug 29, 2021 4:41 AM

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Question marked as Top-ranking reply

Posted on Aug 30, 2021 6:14 AM

Hello johnfrommuscatine,


We understand that you restored a backup of your device to your new iPhone, using the steps listed here: Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


In order for passwords to save, you need to be using iCloud Keychain. They are then synced through iCloud as opposed to in a backup. Here's information on iCloud Keychain: Set up iCloud Keychain


So be sure that it is enabled on both the old iPhone and new to enable the connection through iCloud.


Thanks for using Apple Support Communities!

1 reply
Question marked as Top-ranking reply

Aug 30, 2021 6:14 AM in response to johnfrommuscatine

Hello johnfrommuscatine,


We understand that you restored a backup of your device to your new iPhone, using the steps listed here: Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch


In order for passwords to save, you need to be using iCloud Keychain. They are then synced through iCloud as opposed to in a backup. Here's information on iCloud Keychain: Set up iCloud Keychain


So be sure that it is enabled on both the old iPhone and new to enable the connection through iCloud.


Thanks for using Apple Support Communities!

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I just got iPhone 12 used iCloud transfer however my passwords didn't seem to get imported why?

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