My iPad only charges when off

I have restarted my iPad and cleaned the charging port but my iPad only charged when switched off and it only works with one charger that is not the apple charger

iPad Pro, iPadOS 14

Posted on Aug 29, 2021 3:25 PM

Reply
1 reply

Aug 29, 2021 6:37 PM in response to scarlett-rose

Try and Force restart iPad


Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button and keep it pressed until Apple logo appears, release the button.


Once you complete the above step and the charging issues continue then review this article published by Apple ➔ If your iPad won’t charge.


If you are still unsuccessful getting your iPad to charge then have it examined at the Apple Store or at an Authorized Service Center for further diagnosis and resolution.


Axel F.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPad only charges when off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.