I can watch Netflix on my TV with the Apple TV remote. I purchased a new iPod Touch and it came with Apple TV plus for a year, but it won’t play Ted Lasso. Can’t remember the exact error message, but it says it encountered a problem. Is my TV too old?
iPad Pro 11-inch Wi-Fi
Do you have the Apple TV box? If so, which model? Identify your Apple TV model - Apple Support
Apple TV+ is compatible with Apple TV (3rd generation or later), with up-to-date software.
If you have the modern Apple TV app on there, with Apple TV+ content presented, then that should play.
That leaves out Apple TV (2nd generation), even for AirPlay. That would be too old.
Do you have the Apple TV box? If so, which model? Identify your Apple TV model - Apple Support
Apple TV+ is compatible with Apple TV (3rd generation or later), with up-to-date software.
If you have the modern Apple TV app on there, with Apple TV+ content presented, then that should play.
That leaves out Apple TV (2nd generation), even for AirPlay. That would be too old.
Unfortunately, Apple doesn’t support AirPlay of Apple TV+ content to an Apple TV (2nd generation). You would need an Apple TV (3rd generation or later) to access Apple TV+.
Looked at the accompanying pictures, and I have the 3rd gen Apple TV.
The Apple TV (2nd generation) and Apple TV (3rd generation) have the same casing. Apple TV (2nd generation) would have “A1378” in small print on the bottom of the device, and also mentioned in Settings﹥General﹥About﹥Model﹥. Apple TV (3rd generation) would have “A1427” or “A1469” on the bottom of the device, and also mentioned in Settings﹥General﹥About﹥Model﹥. Please verify.
I checked under Software Updates and mine is up to date.
So what version is it?
Apple TV (2nd generation) can be updated to software version 6.2.1.
Apple TV (3rd generation) can be updated to software version 7.7.
OK. I turned on screen sharing on the TV, I tapped the AppleTV+ Icon on my iPad, clicked on Ted Lasso, Play first episode and got an error message saying: There is a problem loading this content.
Screensharing works as I can see this message being typed on my TV screen. But I can’t view the movie.
If you have an Apple TV (3rd generation), then you do not need to use AirPlay, as the Apple TV app on the Apple TV (3rd generation) can access Apple TV+ directly.
Thanks for the response. Looked at the accompanying pictures, and I have the 3rd gen Apple TV. I checked under Software Updates and mine is up to date. I will try once more to get AppleTV+ to work with AirPlay and I’ll let you know the exact error message I get.
You’re right. Those two models do have the same casing. I checked…after looking for a magnifying glass and a flashlight!…and I have model A1378. So it looks like I have Apple TV 2nd gen, and need to use Airplay.
I tried again last evening to get AirPlay to work, but no luck.
Also tried again just now. Screen mirroring works. I can see myself typing this on the TV screen.
I pressed the Apple TV+ app on my iPad and Choose Ted Lasso, Play First Episode.
Got a quick message that “The video is now playing on Apple TV” and then immediately the message switched to:
“There is a problem loading this content.”
So I then clicked on another video and got the same error message.
What other info do you need to help me to get this to work?
Also, I checked on my Apple TV and I have specified to update software automatically, and it tells me : “Your Apple TV I up to date.”
THe About screen says I have version 6.2.1 (6698.99.50.41)
Thank you very much. This isn't what I wanted to hear, but it is helpful. Having just bought 4 new Apple products, I'm not in the mood to spend more money on a 5th one.
Apple TV+ not working on my TV
