You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro 15" shut down on its own and now it won't turn on

Hi! My Macbook Pro was acting weird at one point yesterday. It wasn't charging, so I just unplugged the charger from the wall outlet and put it back in and it worked.


BUT, today, I was using my laptop and then it just shuts down on its own and won't turn on! I tried the SMC reset, the unplug and plug of chargers, etc. Nothing's working. Please help!

MacBook Pro 15″, macOS 11.2

Posted on Aug 29, 2021 8:18 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2021 8:26 PM

neelia117 Said:

"Macbook Pro 15" shut down on its own and now it won't turn on"

-------


Troubleshooting MacBook Pro Power:



Try a New Charger:

If it is charging from an external device, then use a new charger:


A Few Links to Refer to Power:





3 replies
Question marked as Top-ranking reply

Aug 29, 2021 8:26 PM in response to neelia117

neelia117 Said:

"Macbook Pro 15" shut down on its own and now it won't turn on"

-------


Troubleshooting MacBook Pro Power:



Try a New Charger:

If it is charging from an external device, then use a new charger:


A Few Links to Refer to Power:





Aug 30, 2021 12:04 AM in response to neelia117

neelia117 Said:

"Macbook Pro 15" shut down on its own and now it won't turn on: I already tried a different charger. It still won't turn on."

-------


Two Things:

I. Try the 5 links I provided in my first reply


II. Get this Serviced...

A. How old is this Mac?

Note that you have a one-year, out-of-the-box, limited-warranty with a Mac. So, see if Apple will fix this, if deemed a faulty device. If you are restricted to going placed due to COVID concerns, then perform send-in service. See Here: Send-In Service - Include Handwritten Notes with the Packaging - User Tip


B. Contact Apple Support:

  • Contact Us - Choose Locations
  • U.S.A. (800)MY-APPLE
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


C. Contact an AASP (Apple Authorized Service Provider):

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone

Macbook Pro 15" shut down on its own and now it won't turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.