Big Sur 11.5.2 with Avast Password Problems

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Big Sur 11.5.2 with Avast Password Problems

I have Big Sur 11.5.2 installed on my Macbook Pro 13-inch 2017. I have had Avast Passwords installed since High Sierra and all apps worked well. Now, with Big Sur, Mac App Store launches but won't connect leaving only a large blank screen. App Store connects fine in Safe Mode. After I leave Safe Mode and boot normally, App Store continues to connect successfully until I launch Avast Passwords. Afterwards, App Store no longer connects. I didn't have this problem with Catalina. BTW, Music won't connect to the app store with Avast Passwords, either. Currently, my workaround when I need to get to the app store is to boot into Safe Mode. Does anyone have a better solution?

MacBook Pro 13″, macOS 11.5

Posted on Aug 29, 2021 9:16 PM

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Answer 1

Erin_B11

Community Specialist

Aug 30, 2021 3:24 PM in response to Remolicious

Hello Remolicious,

Thank you for posting in the Apple Support Communities. We're sorry to see that you're experiencing an issue with a third-party app on your Mac, and we'd like to help get you pointed in the right direction.

Since the issue doesn't happen in safe mode, you might have incompatible login items. We recommend following the steps in the section "If the issue doesn't continue in safe mode" here:

How to use safe mode on your Mac

If this concern isn't resolved after taking the steps above, we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here:

Get Support

We hope this information is useful. Kind regards.

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Big Sur 11.5.2 with Avast Password Problems

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