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MSR94 Author

Level 1

4 points

Cannot Reset Security Questions. We do not have sufficient information to reset your security questions.

Received a mail today that my apple id has been inactive and going to be locked. I quickly went and tried to login. Unfortunately, Have forgotten security questions. After several attempts, I tried to reset as well, which prompted me with "Cannot Reset Security Questions We do not have sufficient information to reset your security questions".

I visited several pages of apple support, cannot find a direct way to connect with apple support. Is there any place I can submit a form (request) so that I can access my id back.

I am not an apple user but have been planning to get one and use this id.

Posted on Aug 29, 2021 11:37 PM

Top-ranking reply

Limnos

Level 10

418,591 points

Posted on Aug 30, 2021 7:53 AM

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485

If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022

Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169

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Cannot Reset Security Questions. We do not have sufficient information to reset your security questions.

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