Big Sur won't download

I have Macbook Air 2017 with Sierra 10.12.6 but it won't download Big Sur. There is no error message, it just fails to download,

Posted on Aug 30, 2021 1:21 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2021 4:11 AM

Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. The application is free or paid from added features. Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ). It will take a Snap Shot -  both the hardware and software. The Report will Not Reveal Any Personal Information. Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

19 replies
Question marked as Top-ranking reply

Aug 30, 2021 4:11 AM in response to Enid89

Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. The application is free or paid from added features. Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ). It will take a Snap Shot -  both the hardware and software. The Report will Not Reveal Any Personal Information. Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Aug 30, 2021 2:14 AM in response to Enid89

How to upgrade to macOS Big Sur and Make sure to use Only Safari to commence the download as Others may not work


Be certain to read ALL the Details in link above especially regarding Empty Space Requirements.



Tips How to Upgrade to Big Sur 


There are several points to consider before attempting the upgrade to Big Sur. The most important is Due Diligence on the part of the User and is a Prerequisite for a smooth upgrade.  


Point # 1 - Are there pre-existing Unresolved Software Issues. They should be resolved prior to upgrading - they may carryover to Big Sur making the system unstable / unusable.


Point # 2 - Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.


Point # 2 A - Commercial VPNs should only be used if Mandated by Corporate Head Office for working remotely. Otherwise - ones Privacy and Security touted by the VPN is suspect.


Point # 3 - What are the System Requirements ie: Empty Space Requirements specific to the Big Sur.


Point # 4 - Does the intended computer qualify for the upgrade.


Point # 5 - Are the installed Applications / Extensions compatible with Big Sur. Check with the Developer for compatible Apps / Extension or do they offer updates. Same goes for Third Party Drivers for Printer, Scanners etc.


Point # 6 - If upgrading from Mojave and earlier versions of macOS - Remember that Big Sur does not support anything 32 bit. These include Applications, Extensions and Drivers for any devices. There is no workaround.


Point # 7 - Do you have a Rescue Plan In-Place. This comprises having 3 Backups using 2 methods and 1 Off Site incase of Theft, Loss or Natural Disasters. A Time Machine Backup  is very useful and can be used to Revert to Previous Working macOS. For addition purposes - two Tested Bootable Clones each to separate external drives. This is insurance incase the upgrades goes sideways. At least one Tested Clone and / or Time Machine Backup should be Off - Site


Point # 8  - To upgrade to Big Sur will requires a quick, stable and reliable Internet Connection - preferred method is via Ethernet Connection. 


If not available and using Wifi - move computer as close to the Access Point / Router and disconnect all other devices connected to Wifi. Want the maximum bandwidth for the computer being upgraded to Big Sur.


Aug 30, 2021 3:56 AM in response to Enid89

On the Apple Icon on Desktop Top Left >> About this Mac <<< and conform via Screen Shot the Age of this computer


And you are absolutely Certain None of these are installed >>> AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc <<<< installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.


Point # 2 A - Commercial VPNs should only be used if Mandated by Corporate Head Office for working remotely. Otherwise - ones Privacy and Security touted by the VPN is suspect.

Aug 30, 2021 3:41 AM in response to Enid89

Wifi - move computer as close to the Access Point / Router and disconnect all other devices connected to Wifi. Want the maximum bandwidth for the computer being upgraded to Big Sur.


If above does not work - your ISP for internet connect or the Router is the issue. Find a More Reliable and Speedy Internet Connection

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Big Sur won't download

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.