GerrySA wrote:
[ Doing suppor on my wife's iphone: ]
Inherited a new(er) iPhone. Went to AT&T shop to have them fiddle with sim cards. They "deactivated" my old iPhone and activated my new(er) iPhone. All worked well when sync'd to my computer; mail, calendars, etc. But the many applications on my old phone did not pop up on my new phone when sync'd. How do I get my apps off the old iPhone onto the new iPhone?
I put the old iPhone in the dock to see if I could sync those apps to my computer. But it starts going through a "how do you want to set up your phone" routine.
If you have synced the old phone with all the apps then they should already be on your computer. Try connecting your new phone and select the Apps tab. Select the option to sync all apps and sync your phone. All the apps you had already synced with iTunes will be copied to your new phone. If not all apps you expect to see are transferred then you have apps on your old phone that were never synced to iTunes.
You should be able to get the apps onto your computer if they aren't already there.
If you can get your old phone connected to iTunes without syncing (before connecting your old iPhone to iTunes execute Preferences and check the Options tab and make sure the box concerning auto sync for iPhones, etc., is checked) you can right click on your phone under Devices in the left panel and select Transfer purchases. That will copy your apps to files on your computer. From there they can be synced to your new phone.
The question is just what did they do to 'decativate' your phone? If they reset it then you might have lost data. If you can still access all of your apps on your old phone then they didn't do that and all you need to do is get past the "how dow you want to setup your phone" stage. Is there a cancel button? What you don't want to do is a restore as a new phone.
If all else fails you can re-download as suggested. You can also log into your iTunes store account and from there see all apps you have downloaded so you don't have to guess which ones you may have purchased in the past.