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User profile for user: GigiCHMD
GigiCHMD Author
User level: Level 1
8 points

Missing videos from iPhone Gallery

Hello. I really need some help with the following problem:

I added sound to 7 videos filmed with a drone using VSDC program on my laptop, then I uploaded them on my Box account (it is a popular app like Dropbox).

The first day, I saved 2 of them to my gallery on my iPhone 11 Pro using Box mobile app and everything was fine.

The second day I tried saving the other 5 videos, a message appeared that they were successfully saved in the gallery, but they do not appear anywhere and the number of items in my gallery was the same as before (so it seems that they were not saved there). However I had much less available space on my iPhone after the process so they must be somewhere.

I've checked the whole gallery, the DCIM folder, the iCloud account... nothing!

How do I manage to find them to free that space?

Posted on Aug 30, 2021 11:18 PM

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User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Posted on Aug 31, 2021 12:03 AM

GigiCHMD Said:

"Missing videos from iPhone Gallery: [...]I've checked the whole gallery, the DCIM folder, the iCloud account... nothing!: How do I manage to find them to free that space?"

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Troubleshooting This:

Troubleshoot this using a computer, as it would be more user-friendly doing so.


Check iCloud, Directly:

Did you check iCloud photos. See if they reside in iCloud Photos. As long as Photos is still enabled in iCloud on the old devices, then it will be recoverable. Go here: https://www.icloud.com/photos

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Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,711 points

Aug 31, 2021 12:03 AM in response to GigiCHMD

GigiCHMD Said:

"Missing videos from iPhone Gallery: [...]I've checked the whole gallery, the DCIM folder, the iCloud account... nothing!: How do I manage to find them to free that space?"

-------


Troubleshooting This:

Troubleshoot this using a computer, as it would be more user-friendly doing so.


Check iCloud, Directly:

Did you check iCloud photos. See if they reside in iCloud Photos. As long as Photos is still enabled in iCloud on the old devices, then it will be recoverable. Go here: https://www.icloud.com/photos

Reply

Missing videos from iPhone Gallery

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