iPhone 11 on silent mode can’t hear ringer

Hello there, dances!

Thanks for reaching out to the Apple Support Communities! It sounds like you're needing to turn off silent mode on your device. If you have followed the steps in the article for How to put your iPhone on vibrate, ring, or silent mode and your device is still in silent mode, check out this article If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker. This article will give you additional steps you can try for the issue with your device.

If you still have an issue, we would recommend reaching out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.

Have a super day!